About reserve
How to reserve
You can make a reservation to try on items in store from our website. Please complete the procedure by clicking the "Request to reserve" button on the page of the product you wish to reserve. We will contact you once the reservation is complete.
Please note that you must register as a WATCHNIAN member to use this service.
- WATCHNIAN
Membership registration - ▶
- Application for detention
- ▶
- Acceptance of storage completion email
- ▶
- Visit
Please show the reserve completion email to the store staff
Hold period
The period during which items can be reserved is 3 days.
Additionally, you can only reserve up to 2 items at a time, and you can only reserve the same item once.
Precautions for reservations
- Some products cannot be stored. Please note.
- Due to the fact that it is sold at stores, we may not be able to meet your expectations. Please note.
- The store may contact customers who have applied for storage.
- Customers (foreigners and Japanese nationals returning to Japan temporarily) who wish to make a duty-free purchase will be required to present their passport for identity verification in accordance with the Consumption Tax Act. If the name of the customer who applied for the reservation does not match the name on the ID presented at the time of purchase, the duty-free purchase will be refused.