FAQ
Question category
- merchandise
- Order/Delivery
- payment
- Cancellation/return/exchange
- Repair/maintenance
- guarantee
- Membership function
- Email newsletter
- Reserve/order
- Purchase/Trade-in
- duty free
- Other models
- Are WATCHNIAN products genuine? How do you tell the difference between fake and real?
- Are Used items without a manufacturer's guarantee, warranty or certificate genuine?
- Can I get a discount?
- Why are there so many different prices for the same product?
- What is Unworn?
- Can second-Used goods be used with confidence?
- Can I visit the store directly to see the products listed on the site?
- Does it come with accessories such as a guarantee card or warranty?
- Does the product come in a branded box or shopper (shopping bag)?
- Can I issue a receipt?
- How long will it take to receive my order?
- I would like to check the delivery status.
- Can I specify the delivery date and time?
- I entered the wrong address when ordering/I would like the shipping address to be a different address than when I ordered.
- Can I pick it up at the office? Can I receive it at a location other than my home?
- Can I specify the shipping address with Shopping Loan?
- What kind of packaging will the product be shipped in?
- In what condition will a product be shipped if a box or storage bag is not listed in the accessories column on the product page?
- The product I received was broken. What should I do?
- I would like to give it as a present.Can you gift wrap it?
- I would like to make sure that I don't know what I bought when it is shipped...
- Is it possible to deliver to a delivery box?
- Can you ship overseas?
- What payment methods do you accept?
- What credit cards can I use?
- What is a credit card security code?
- I would like to know more about credit companies that offer shopping loans.
- From what price can I use the shopping loan?
- Can I get the results of my shopping loan application right away? How long does it take?
- Can I do a pre-screening for a shopping loan before purchasing?
- What happens if I fail the shopping loan screening? What should I do?
- I would like to know the monthly payment amount and number of installments before purchasing a shopping loan.
- I want to pay with cash and a shopping loan.
- I would like to know how to pay the down payment for a shopping loan.
- If I have a down payment for a shopping loan, when should I transfer it?
- I want to pay the down payment on a shopping loan with a credit card.
- I'd like to combine trade-in of an item and a shopping loan.
- Can a shopping loan be used in conjunction with a coupon?
- How do I repay a shopping loan?
- Can I use a credit card to repay a shopping loan?
- Can I change the number of payments after signing a shopping loan contract?
- Can I pay off the remaining balance of my shopping loan in one lump sum?
- What happens if I delay repaying my shopping loan?
- Can minors apply for a shopping loan?
- Can I apply for a shopping loan from overseas?
- Can I use bonus payments for a shopping loan?
- Can I make multiple bank transfers?
- I accidentally transferred money from an account with a different name than the orderer information. OK?
- Can I use a credit card for cash on delivery payments?
- I would like to change/cancel my order.
- I would like to return or exchange a product.
- The product I received was different from what I expected. Can I return or exchange it?
- The product I received is different from the description on the product page or the image. Can I return or exchange it?
- Can I have a cooling off period?
- Can I maintain or repair my watch?
- I purchased it at another store, can it be repaired?
- How long does the repair period take?
- I would like to know the cost of repairs and maintenance.
- Are there any discount services or benefits regarding maintenance?
- What is an overhaul?
- What will happen if I don't overhaul it?
- Please tell me how long the overhaul will take.
- Can I change the bracelet (strap) on my watch?
- Can I adjust the size of the watch bracelet (belt)?
- What should I do if it breaks down?
- Is it a malfunction? If you think
- Is the watch affected by magnetism?
- Can you repair Antique clocks?
- Can surface scratches be removed?
- Can you maintain or repair the bag?
- Can you maintain or repair jewelry?
- I would like to resize my ring.
- Do you offer jewelry polishing or polishing services?
- Is there a warranty for the watch?
- Is there a warranty for the bag?
- Is there a warranty for the jewelry?
- How can I register as a member?
- I forgot my password, so I can't log in.
- I would like to change the name and address entered during membership registration.
- I want to check my order history.
- I would like to cancel WATCHNIAN membership.
- How can I register for the e-mail newsletter?
- What if I don't receive the email newsletter?
- I want to stop receiving email newsletters from WATCHNIAN Official Online Store
- I just want to stop receiving e-mail newsletters that offer price cuts for brands and products that I am no longer interested in.
- I just want to stop distributing the e-mail newsletters of WATCHNIAN Group companies.
- Please tell me how to reserve it.
- How many days will you wait after placing the order?
- Is a deposit required when placing the item?
- I want to sell branded products.
- Is tax exemption possible?
- There is a site similar to WATCHNIAN, is it real?
- Please tell me the business hours of the online store.
- I am concerned about the handling of personal information...