About returns and cancellations

About changing or canceling order details

We will do our best to accommodate your request as long as it is before you receive the product. Please contact us.

About returns

As a general rule, our store does not accept returns, refunds, or exchanges of products. We will take special measures only in the following cases.

• ・ When a different product from your order arrives
• ・ If there is something wrong with the product when it arrives

We take every precaution to check and deliver the product, but in the unlikely event that there is a problem with the product, please be sure to contact us by phone or email within 2 days including the date of arrival. Please ship the item to our store within one week from the date of arrival. We will contact you after confirming the product.
*Please note that if more than 2 days have passed including the arrival date by the time you contact us, we may not be able to respond to your request.